| First Choice picks call centre monitoring system
Tour operator First Choice has boosted customer service at its UK specialist holidays division 150-seat contact centre, based in Crawley, with a monitoring solution from Verint Systems. The workforce optimisation software specialist is supplying First Choice with its Witness Actionable Solutions Impact 360 Quality Monitoring solution. silicon.com Retail & Leisure Get the latest retail and leisure news straight to your inbox. Sign up for the R&L newsletter today! The system will be used to train, monitor and reward call centre staff in an effort to drive new sales. All conversations are recorded by the system to be reviewed by training staff and managers. The specialist holiday division supports premium customers who want a little more flexibility in their holiday arrangements and are prepared to pay for the privilege.
Putting the ogle into mogul
What you need, Kate, is to focus,' says my friend the dating coach, as I stand choosing between sturdy sports bras and bright pink lingerie. 'Skiing is a target-heavy environment: all that frotting against sweaty men in the ski queues, the apres-ski beers, the pheromones: you can't fail to pull.' 'There's a nine to one ratio of men to women in Chamonix,' confirms my driver from the airport. 'Do the boys get a bit girl-hungry?' I ask. 'Do sharks go into a feeding frenzy when thrown fresh meat?' he replies. I reach the chalet - a beautiful monument of carved balconies and new wood - but dreams of finding a husband at the champagne reception vanish as soon as I enter the spanking new tiled-floor, white-wall, wood-beam living room to meet the two banks of fellow guests lined up on stiff red sofas.
Holiday resort slashes time for data queries
Holiday resort chain Center Parcs is using business intelligence tools to better understand its customers' behaviour. Center Parcs, which has a collection of 20 holiday villages throughout Europe, has 38 years of historical data at its disposal but until recently the company's business managers weren't able to reap the benefits of this information. Richard Verhoeff, director of ICT services and ecommerce at Center Parcs, said the company's data systems used to be slow and weren't able to handle complex requests. .
Idearc's Jeff Torgerson: Taming the M-Marketing Frontier
"I think back to the old browser war days when you had Netscape and IE as the two main browsers," said Idearc's Jeff Torgerson on the challenges of mobile advertising. "You'd try to visit a Web site and you'd get the error message saying, 'This site is optimized for IE.' At least, in those days people were telling you what they were optimized for, and you really only had a couple choices." The Spyware problem is bigger than you think. Spyware is more insidious and costly than viruses because it's designed to go undetected. Learn about a better way to protect your company. Click here for a free trial of Webroot� AntiSpyware Corporate Edition - the standard in anti-malware solutions. .
Pursue Diplomacy, Not War, With Iran
Iranian President Mahmoud Ahmadinejad's visit to the United States has prompted an outcry, including protests and tabloid headlines calling him "evil" and a "madman." As Juan Cole says, "The real reason his visit is controversial is that the American right has decided the United States needs to go to war against Iran. Ahmadinejad is therefore being configured as an enemy head of state." The Bush administration, which maintains that "all options" remain on the table with Iran, should vigorously pursue the diplomatic option, instead of moving inexorably toward the military option. Ahmadinejad said in a "60 Minutes" interview, "It's wrong to think that Iran and the U.S. are walking toward war. Who says so? Why should we go to war? There is no war in the offing." Iran has not threatened to attack the United States, or Israel for that matter, except if it is attacked first.
Football recruiting
Florida State and UCLA now appear to be Sanders' new front-runners. "He may take an official visit to FSU; he may take an official to UCLA," Vincent Sanders said. "He's going to go where they want him." Vincent Sanders was still stinging Saturday night from the disappointing news. "As his dad, I was hurt," he said. "When a head coach tells you 'you're a part of our school' and then everybody backs away from you, how am I supposed to feel? "I'm not interested in bashing anybody. I'm just telling you what happened. "Zebrie is just fortunate enough that some other doors are still open." .
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